The Energy & Utilities Technology Challenge
Energy and utilities companies rely on complex enterprise systems for asset management, billing, regulatory reporting, and workforce coordination. Training and support costs grow with every system update and regulatory change.
- 2.5 hours per week lost to software-related issues per employee
- 84% of employees struggle with software at least some of the time
- 90% of training is forgotten within a week without reinforcement
These challenges create operational costs that compound across departments, from generation and transmission to distribution and customer operations.
Application Intelligence for Energy Systems
See how your enterprise systems for asset management, billing, and regulatory reporting are actually used. HEART Analytics measures adoption, engagement, and task success to surface where teams need support.
- Track feature adoption across asset management and billing platforms
- Identify workflow bottlenecks in regulatory reporting and compliance
- Measure training effectiveness by department and role
From generation facilities to distribution networks, energy leaders use these insights to optimize both operational efficiency and system reliability.
Contextual Assistance for Operations
Help operations, billing, and compliance teams complete work inside enterprise applications with contextual support. From onboarding new staff to navigating complex regulatory processes, teams get step-by-step guidance when they need it.
- Step-by-step guidance for asset management and compliance workflows
- In-app Assistant that answers questions without leaving the system
- Data validation to reduce errors in billing and regulatory reporting
From reducing training time to cutting support tickets, Contextual Assistance helps energy and utilities teams work faster with fewer errors.
Why Energy Companies Choose Userlane
Leading utilities and energy companies worldwide trust Userlane to optimize their digital operations. Our platform has been refined through deployment across generation, transmission, distribution, and customer operations.
The Cost of the Status Quo
- Employees lose 2.3 hours per week to software-related issues
- 53% of SaaS licenses remain unused across the average enterprise
- 84% of employees struggle with software at least some of the time
What Changes with Userlane
- 60% training cost reduction
- 48% support ticket reduction
- 2x faster onboarding for suppliers
