The Challenge
In early 2020, HELLA introduced the SAP Portfolio and Project Management solution (SAP PPM) to automate project management processes across the organization. To onboard over 4,000 users, HELLA applied various training methods: instructor-led training, e-learning, videos, demos, emails, and support manuals.
Despite these efforts, employees were missing guidance directly inside the application. Searching for support documentation during daily work was time-consuming, and with various user groups having different needs, HELLA needed a solution that could provide help in real time, at the right moment, for everyone.
How Userlane Helped
HELLA implemented Userlane to gain better visibility into SAP PPM usage and support their 4,000+ users at scale with in-app training and real-time assistance.
The key objectives were:
- Increase project transparency and understand how employees use SAP PPM through HEART Analytics
- Improve data quality by guiding users through correct workflows and processes
- Streamline communication with employees about system updates and new features using announcements and tooltips
The Impact
Userlane helped HELLA significantly improve the employee experience with SAP PPM, later expanding to other functional areas across the group.
- 25% decrease in training costs
No longer a need to create and update training manuals or schedule instructor-led training sessions.
- 74% higher user engagement
HELLA boosted in-app user engagement for new use cases, increasing adoption of SAP PPM across the organization.
