context-sensitive help
Provide help when users need it most
Offer contextual support with Tooltips, and use media-enriched Announcements and pop-ups to promote specific Guides, based on the processes each user needs help with.
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Provide advanced guidance with Tooltips
Tooltips offer highly relevant extra information, provided at exactly the right time within any software. Users can quickly and easily learn about new features by hovering over branded Tooltip icons.
Highlight information with Announcements
Highlight time-critical or important information with In-app Announcements. Enrich them with videos, images, GIFs, and external links and choose when, where and to whom your Announcements appear.
Offer answers before users ask questions
Userlane Promotions alert users to specific Guides, based on the key processes and features they need help with. Our AI technology ensures Promotions pop up at exactly the right moment.
Make an impact with Userlane
What our customers say
Initially, as we were deciding on the Digital Adoption Platform, we chose Userlane as the most promising solution, and we got it right! With Userlane, we’ve got a universal solution to complement our customer support strategy; while navigating through a new process directly in the system, the customer actually gets to complete the task while following the guide. This is extremely helpful for us.by Peter van Os, Product Owner Digital Sales, Dutch Flower Group40%software engagement rate24/7customer support10,500onboarded software users
Help people use your software better
See the impact that Userlane’s context-sensitive guidance will have on your software application.
