Spend Smarter. Work faster.
The Challenge
License, training, and support spend consumes budget without evidence of value. Staff lose hours to complex systems without help that meets them where the work happens.
- Hidden cost: Licenses renew without usage data. Training runs without proof it changed anything. Support costs rise with no visibility into root causes.
- Lost productivity: People stop working to figure out systems. The help exists, but not where they need it.
How Userlane helps
Userlane replaces assumptions with evidence, and friction - with focus. See what's truly necessary, then help staff stay productive without pulling them from work.
- The intelligence to measure: See which applications and AI tools people use, how well they work, and where the problems are. Set targets and track them daily.
- The assistance to fix: Help people get work done with guidance, answers, and data quality checks inside the application.
See how work actually happens across your applications. Decide where to invest, where to cut, and what to fix.
- App Discovery: see which applications and AI tools people actually use, including ones IT did not approve.
- HEART Score: five dimensions of adoption health, scored on one standardized scale and benchmarked against peers in your application category.
- Goals: set a target, capture the starting point, and track progress against it. The evidence at renewal.
- Portfolio Overview: one view of the estate, ranked by what to act on first.
Help people get work done inside any application, at the moment they need it.
- In-app guidance: step-by-step help for your workflows, right on the screen.
- Contextual Actions: assistance that fires on its own when a condition is met, instead of waiting for someone to ask.
- Assistant: answers questions from your own documentation and connected systems, knows who is asking and where they are, and hands off to support when it cannot help.
- Validators: catch wrong entries before they are saved. Measure the error rate first, then intervene.
For software that matters
When you cannot see where software creates friction, you cannot fix it. Userlane gives regulated industries the intelligence to find the problem and the assistance to solve it.
Talk to Sales
Healthcare & Life Sciences
Improve Clinical System Performance
Clinical systems are complex. Staff turnover is constant. Training budgets are under pressure.
Userlane shows where clinical software creates friction, helps staff get work done inside the system, and proves the impact to the programme board.
Manufacturing & Operations
Manufacturing Software Without the Struggle
Manufacturing teams invest in systems their people struggle to use. The gap between deployment and productive use is where value leaks.
Userlane measures adoption across the shop floor and office, fixes it with targeted in-app help, and tracks the improvement.
Regulated & Complex Enterprises
Accelerate Financial Technology Adoption
Regulated industries cannot afford to guess whether software works. Compliance requirements grow. Audit questions get harder.
Userlane provides the evidence: who used what, whether they followed the process, and what changed after intervention.
The Results
- Cut training costs
Reduce time-to-productivity with contextual assistance in the flow of work, not classroom sessions weeks before. - Reduce support burden
Intelligence-led self-service means fewer tickets and more time for strategic work. - Prove software ROI
Show which applications help people get work done and which create friction. - Optimize software spend
Find unused licenses and allocate training and support budgets where they matter most.
70%
Training time reduction
44%
Software support ticket reduction
74%
Adoption improvement
2x
ROI increase on software implementation
